SortPlaces Support

Alerts

For most problems SortPlaces will open an Alert window with an email link to send details of the problem to me for investigation.

If the message is "PlacesUtils.history is undefined", and this appears each time you try SortPlaces, then you may have a corrupted Places database. First create a new profile ("firefox -P" from the command line), install SortPlaces and try sorting. If this works then you can fix your old profile as follows:

NOTE: You will lose any tags, and keywords you have set up when you do this
If you are using any automated bookmark processing (e.g. Xmarks, SortPlaces or SyncPlaces) then disable these
In the Bookmarks Organizer export your bookmarks in HTML format
Close Firefox
In your profile folder move or rename the places.sqlite file (your Places database)
Move or delete all the files in your bookmarkbackups folder
Start Firefox
Check that you now just have the default bookmarks
In the Organizer import your HTML bookmarks again
Your Unsorted and Toolbar bookmarks will now appear under Bookmarks Menu, so move them back into their correct positions in the Organizer
Try SortPlaces again
Finally re-enable anything you disabled earlier

For other errors you have probably got a bad bookmark. Try using my CheckPlaces extension to look for bad bookmarks and remove them.

Firefox console

If the 'Sorting' window remains on screen for more than a few seconds without closing, then it has failed and there may be an error message in the Firefox Error Console (This is in the Tools Menu).

To see all the messages that can appear in the console you may also have to change some Firefox settings first: Open a new tab with a URL of 'about:config'. Set the following three options to 'true': javascript.options.showInConsole, javascript.options.strict, and extensions.logging.enabled.

Clear the Console and try SortPlaces again. If there are any SortPlaces related error messages on the console then email them to me for investigation.